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FAQ
  • IS THERE A MINIMUM ORDER?
    We do have a minimum order of IDR 2,000,000. However we are flexible for self pick up for less orders.
  • HOW LONG CAN I HIRE?
    Prices listed are for a one-day hire. Should you require longer rental please contact us we will be more than happy to help you. We offer 50% discount for longer rental.
  • WHAT IS YOUR DELIVERY COST?
    Our Delivery cost is calculated based on location and size of your order. It includes Delivery, Setup, and Pack down. There are some venues with very difficult access and we need to charge extra fee for these venues.
  • DO YOU SELL ANY OF YOUR PRODUCTS?
    Unfortunately our products are for hire only.
  • DO YOU ALLOW SELF PICK UP?
    We do offer self pickup but it depends on case by case.
  • DO YOU OFFER A DISCOUNT?
    We consider our prices to be competitive and fairly priced, but depending on your requests we are always happy to look at this.
  • WHAT IS YOUR CANCELLATION POLICIES?
    50% Booking deposits paid are non-refundable to cancellation.
  • DO YOU REQUIRE A DEPOSIT?
    Yes, 50% non- refundable deposit is required to secure your items.
  • WHAT IS YOUR DELIVERY TIMING?
    Usually we deliver on the morning of your event usually around 9-10am, or unless at the time agreed with you and we collect everything after the event finishes usually around midnight.
  • WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED/LOST?
    If an item is lost/broken/damaged beyond repair, payment of full replacement value is required within seven days. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
  • WHAT HAPPENS IF THE UPHOLSTERED FURNITURES ARE RETURNED DIRTY?
    Upholstered Furnitures that are returned dirty will be professionally cleaned and the invoice will be sent for the payment.
  • WHEN IS THE BALANCE DUE?
    For bookings made in advance, your full payment is required to be paid 14 days prior to your event. If your event is booked within 30 days full payment is expected upon confirmation.
  • TERMS AND CONDITIONS
    50% Non-refundable deposit required to secure booking. Balance of payment required 14 days prior to the event. Final numbers must be confirmed 14 days prior to your event. If the quantities are reduced after this time balance payments will not be amended or refunds provided. Charges are for 1-day rental, same day delivery, set up and pack down. Additional fees apply for deliveries the day before the event and/or collection the day after the event. Additional fees apply for difficult access venues. All of our Upholstered furniture is required to be placed under cover or a weather-proof Marquee during wet season. All furniture must be returned clean and in good condition. All bank fees and transfer charges are the responsibility of the client. Any breakages or damages will be the responsibility of the client to repair or replace (costs will be provided by The Isle Co. Bali should this occur). *For detailed T&CS, please refer to website (www.theislecobali.com)
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