Question 1

IS THERE A MINIMUM ORDER?

Accepted Answer

We do have a minimum order of IDR 2,000,000 plus delivery. However we are flexible for lower orders with the option of self pick up and drop off where possible.

Question 2

HOW LONG CAN I HIRE YOUR PRODUCTS?

Accepted Answer

Prices listed are for a one-day hire. Delivery on the day between 9 - 10am, with pick up by midnight. Should you require different timing or longer rentals, please contact us, as we will be more than happy to help you.
For multiple day hires we do offer 50% discounts on items being used again.

Question 3

WHAT IS THE DELIVERY COST?

Accepted Answer

Our Delivery cost is calculated based on location and size of your order. It includes Delivery, Setup, and Pack down. 
For venues with difficult access, additional charges will apply.

Question 4

DO YOU SELL ANY OF YOUR PRODUCTS?

Accepted Answer

Unfortunately our products are for hire only.

Question 5

DO YOU ALLOW SELF PICK UP?

Accepted Answer

We do offer self pick up for smaller items, or on request where possible.

Question 6

DO YOU OFFER A DISCOUNT?

Accepted Answer

We consider our prices to be competitive and fairly priced, but depending on your requests we are always happy to look at this.

Question 7

WHAT IS YOUR CANCELLATION POLICIES?

Accepted Answer

50% Booking deposits paid are non-refundable.
100% Payment is required 2 weeks prior, after-which, is non-refundable.

Question 8

DO YOU REQUIRE A DEPOSIT?

Accepted Answer

Yes, 50% non- refundable deposit is required to secure your items.

Question 9

WHAT IS YOUR DELIVERY TIMING?

Accepted Answer

We deliver on the morning of your event, between 9-10am, or at the time agreed with you prior.
Items are collected after the event finishes, no later than midnight. Should a later pick up be needed, please let us know as additional charges may apply.

Question 10

WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED/LOST?

Accepted Answer

For certain hire items, a refundable security deposit will be applied as part of your invoice. Should no damage / losses occur, this will be refunded in full to you.

If an item is lost/broken/damaged beyond repair, payment of full replacement value is required
If an item is returned damaged but repairable, the cost of the repair only is required.

Any charges made will be deducted from your security deposit, with any outstanding amounts noted for payment within seven days.

Question 11

WHAT HAPPENS IF THE UPHOLSTERED FURNITURES ARE RETURNED  DIRTY?

Accepted Answer

Upholstered Furnitures that are returned dirty will be professionally cleaned and the invoice will be sent for the payment.

Question 12

WHEN IS THE BALANCE DUE?

Accepted Answer

For bookings made in advance, your full payment is required to be paid 14 days prior to your event. If your event is booked within 30 days full payment is expected upon confirmation.

Question 13

TERMS AND CONDITIONS

Accepted Answer

50% Non-refundable deposit required to secure booking.
Balance of payment required 14 days prior to the event.
Final numbers must be confirmed 14 days prior to your event. If the quantities are reduced after this time balance payments will not be amended or refunds provided.
Charges are for 1-day rental, same day delivery, set up and pack down.
Additional fees apply for deliveries the day before the event and/or collection the day after the event.
Additional fees apply for difficult access venues.
All of our Upholstered furniture is required to be placed under cover or a weather-proof Marquee during wet season.
All furniture must be returned clean and in good condition.
All bank fees and transfer charges are the responsibility of the client. 
Any breakages or damages will be the responsibility of the client to repair or replace (costs will be provided by The Isle Co. Bali should this occur).

*For detailed T&CS, please refer to website.

FAQ